If you are a client of ours – we’d love to know how we are doing.
What are we doing well? What can we improve on?

DDTS encourages clients (and/or their representatives) to provide feedback, including complaints. DDTS is committed to listening to feedback and resolving any issues raised in a fair and efficient manner.  DDTS will strive to resolve the issue internally where possible and/or refer the complainant on to appropriate external agencies where an issue is not able to be resolved by DDTS.

In accordance with our complaints/feedback policy and procedure, and the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018, DDTS employees and contractors will:

• Listen to your complaint/feedback
• Record details of the complaint/feedback
• Discuss options for resolving any issues
• Be responsive
• Escalate the feedback/complaint as needed
• Follow up
• Be proactive

To make a complaint or provide us with feedback to help improve our service you can:

• email us at admin@darlingdownstherapyservices.com.au
• phone us on (07) 4602 3851 and ask to speak with our Director
• complete our feedback form (which can be handed to your DDTS practitioner, or, if you prefer to remain anonymous, you can post it to us at P.O. Box 6394, Toowoomba West, 4350)
• complete our anonymous online feedback form

Please click on this link to complete and submit our online feedback form:

Online Client Feedback Form

Or click here to find out more about making a complaint to the NDIS Quality and Safeguards Commission

Please click on this link to open our easy-read feedback form: