Client Handbook – Our policies

Please click on the following link to access our Client Handbook

Client Handbook V4- Darling Downs Therapy Services

This handbook is designed to give our clients a general overview of our business, what to expect from our service and some of our key policies and procedures.  The Client Handbook covers the following information:

  • About Darling Downs Therapy Services (DDTS)
  • DDTS code of conduct
  • Our services within the NDIS context
  • Service delivery outline
  • Privacy and Information Management Policy & Procedure
  • Prioritisation and Waitlist Management
  • Feedback and Complaints Policy
  • Quality and Continuous Improvement Policy
  • Prevention of Abuse and Neglect Policy and Procedure
  • Incident Management Procedure

If you need access to this information in a different format or language please let us know.  If you have any questions about our service please don’t hesitate to ask.

You can contact our reception on 0419 777 086 (Monday to Friday, 9am – 12pm)               Or email us at:

Communicating with you:

Darling Downs Therapy Services (DDTS) is committed to ensuring our clients’ human rights are upheld in all circumstances.  Communication is a key human right and DDTS seeks to communicate with our clients and about our clients (e.g. when writing reports etc.) in ways that respect their individual rights, support needs and situations.

Please click on the following link to access our communication policy:  Communication_Policy_Procedure_2021