Please click on the following link to access our Client Handbook Client Handbook V8 – Darling Downs Therapy Services

This handbook is designed to give our clients a general overview of our business, what to expect from our service and some of our key policies and procedures.  The Client Handbook covers the following information:

• About Darling Downs Therapy Services (DDTS)
• DDTS code of conduct
• Our services within the NDIS context
• Service delivery outline
• Privacy and Information Management Policy & Procedure
• Prioritisation and Waitlist Management
• Feedback and Complaints Policy
• Quality and Continuous Improvement Policy
• Prevention of Abuse and Neglect Policy and Procedure
• Incident Management Procedure
• Emergency and Disaster Management Policy and Procedure

If you need access to this information in a different format or language please let us know.  If you have any questions about our service please don’t hesitate to ask.

You can contact our reception on (07) 4602 3851 (Monday to Friday, 9am – 1pm)               

Or email us at: admin@darlingdownstherapyservices.com.au

Communicating with you:

Darling Downs Therapy Services (DDTS) is committed to ensuring our clients’ human rights are upheld in all circumstances.  Communication is a key human right and DDTS seeks to communicate with our clients and about our clients (e.g. when writing reports etc.) in ways that respect their individual rights, support needs and situations.

Our communication policy is included in our client handbook (link above) 

Privacy and Confidentiality:

DDTS need to gather information about our clients in order to provide a quality service. This information may be considered private and/or confidential. Privacy relates to any information that includes data which identifies or could reasonably identify a client; Confidentiality refers to the protection of all sensitive information shared with DDTS by or about a client, not just information that is identifiable. Client information is managed in accordance with our Privacy and Information Management Policy and Procedure, which is included in our client handbook (link above).

Consent is obtained via DDTS Consent Form at commencement of service, and again with each new service agreement. The Consent Form is available in standard and easy-read format, and can be otherwise translated (Auslan or other language) so as to meet the language, mode of communication and terms that each client is most likely to understand.